Legal Notice - Terms and Conditions

 

Please check the following fairly standard points before making your booking.

Booking
To confirm a reservation we require valid credit/debit card details, or a £10 per adult per night cash/cheque deposit, which may be refundable if the cancellation conditions opposite are met. The usual arrangement is to only actually charge your card on departure unless you pay by cash or cheque when checking out. If you would like to pay a larger deposit in advance please let us know. All credit/debit card numbers provided to us are computer-checked for validity and securely captured.

Payments
Payment of the bill for accommodation and food and any other services must be made prior to departure, by cash, cheque, or credit/debit card, unless prior arrangement has been made to send a business invoice. We are not VAT registered. There is a small surcharge payable for settlement of final bills using credit or debit card. If you have not provided credit/debit card details, we may ask for payment of your accommodation bill in full on arrival, and/or a security deposit of £100 which would be returned to you when you leave.

Check-in
Guests can check in any time from 9am to 9pm, and although before 4pm the room may not be prepared, you can still leave your car and drop off your luggage. Please give us an estimated time of arrival and notify us if this changes significantly, as we organise our daily schedules around incoming guests. We may not be able to accommodate you if you intend to arrive after 9pm and have not previously advised us of this fact.

Check-out
Guests must vacate their room between 7am and 11am on the final morning although cars can be left in the car park and/or luggage left in the reception area until 4pm. You may incur accommodation charges for the following day if you are late checking out.

Guests' lost or damaged property
Because of the many items that get left behind in rooms (either intentionally or by mistake) we rely on guests to phone us when they notice something is missing, that they would like returned to their possession. So please notify us immediately you think you have lost something on the premises - if it turns up we will let you know, and make arrangements to send it on to you if you have checked-out. We do not accept responsibility for loss or damage to your property or vehicle whilst on the premises.

Loss from or damage to our property
We reserve the right to charge guests for damage, extra cleaning, or loss of our furnishings and/or equipment at the full replacement cost. Any credit card used to pay for your stay will be charged accordingly.

Any problems?
Please let us know as soon as possible, and in any event before you check out, of any problems you have regarding our facilities and we will do our best to find a solution.

Smoking and pets
Neither are allowed on the premises, except that smokers may use the garden area and dogs may sleep in the owner's car in the car park.

Food and drink
Consumption of guests' own (e.g. take-away) food is allowed on the premises but not in the public area at times when other guests are dining from our evening menu. If you are consuming your own drinks in the public area, as we are a licensed establishment we ask that you buy something from our drinks selection as well.

 
     
     
 
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Legal Notice
Tel: 01335 350 254 Email: info@bassettwoodfarm.co.uk
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